Customers have 14 days to return the product. Money back on all new, unopened, unused, non-tested products. If the item is any form different from its original condition such as open supplement seals we will not accept the return. Returned items: Buyers are responsible for the cost of return shipping, a 25% restocking fee, and the cost of shipping will apply to refund total. Please contact us at info@mybodymaxx.com to initiate a return. When contacting us in regards to a return please include your order number and the first and last name that was used to place the order. When returning items please make sure you return the items with verifiable tracking information. Refused packages by customers will not be accepted as a return or a form of cancellation. All Fat Trim Belts are Final Sale, we are unable to accept returns, refunds, replacement or exchanges on opened, tested or used Fat Trim Belts. If your belt is delivered to you damaged, please contact us at info@mybodymaxx.com within three business days of delivery.